Worldwide Hardware Pty Ltd

Guarantees
Worldwide Hardware Pty Ltd offers a range of product specific time period guarantees against
mechanical defects. This is can be seen at the back of packaging of those specific products, the
guarantee details are as below:
5 Year or 7 Year Warranty

-Depends on the product-
This product is warranted to be free from mechanical defects for 5 years from the original date of

purchase. If mechanical defects occur simply return to dealer “with proof of purchase” for
replacement. WORLDWIDE HARDWARE Pty Ltd IS NOT LIABLE WHERE AN ACCIDENT CAUSES
CONSEQUENTIAL DAMAGES. The above described warranty is exclusive and in lieu of all other
warranties, expressed or implied, and the customer’s sole remedy shall be to return the product for
repair or replacement.
Australian Consumer Law
In addition to this guarantee, our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Exclusions
The Guarantee only applies to defects which have arisen solely from faulty materials or
workmanship in the product; and the company shall be under no liability if the following occurs:
- Not comply with the fitting instructions provided with the products;
- Repair or alterations of the product without authorisation by the company;
- Costs of installation, removal or replacement of the products;
- Fair wear and tear, abuse or misuse, abnormal stress or accidental damage of the products;
- Product contact with corrosive substances or to high salt content environments such as
coastal location that damage the product or finish.
- Personal injury or death, economic loss or property damage of any kind whatsoever.
- General wear and tear on the products finish.
Guarantee Claims
Any defective product must be returned to the place of purchase with a copy of original purchase
receipt within one month of the defect being found. If the product is unable to return or the costs of
returning goods are excessive or unreasonable, please contact Worldwide Hardware Pty Ltd on 03
9318 0073 so that we can arrange a collection (if appropriate ) or on site inspection or ask for photo
evidence of defect product.